Starting on February 25th, teams will be equipped with the most up-to-date and accurate information, meeting impacted residents where they are in order to better connect them with resources from government and non-profit organizations, gather situational awareness about ongoing concerns and identify any unmet needs.
The U.S. Environmental Protection Agency (EPA) announced that a new hotline has been set-up to help support residents and businesses.
The hotline will help provide various services, including guidance for accessing ongoing air monitoring, water sampling, and information about scheduling cleaning services.
Those seeking assistance can contact 866-361-0526 from 8 am to 8 pm EST.
Columbiana County Emergency Management Agency: (330) 424-7139
Assistance for evacuated residents
Norfolk Southern Family Assistance Center: (800) 230-7049
46469, State Route 46
New Waterford, OH 44445
Ohio Emergency Management Agency Info Hub:
For smells, fumes, animals, health and other concerns:
Taggart Road Incident Hotline: (234) 542-6474
These calls are being triaged by toxicologists from CTEH, an independent contractor for Norfolk Southern. CTEH toxicologists will address questions and concerns related to the incident. Calls are logged and available to the agencies involved in the response. If follow-up is needed, calls are prioritized and provided to the appropriate agency for response.
To request in-home air testing
Residential Re-Entry Request Hotline: (330) 849-3919
These requests are being managed by an independent contractor for Norfolk Southern.
Private water well questions:
Columbiana County Health Department: (330) 424-0272
Air monitoring information:
U.S. EPA has been performing air monitoring in response to the derailment. Information specific to the derailment, including air monitoring results, is available on their webpage:
Any other citizen questions:
Please direct any other Ohio EPA-related citizen calls about the incident to the Public Interest Center: (614) 644-2160